Workforce Development News – Jan. 18, 2011

By on January 18, 2011

New Podcast Now Online – Lean Retailing: Driving Indelible Impressions on the Sales Floor

Success in the retail marketplace is directly dependent upon the degree to which employees are engaged in the work they do. The degree to which they are engaged in this work is, in turn, dependent upon the degree to which they have experienced the transcendent joy of engaging in near-perfect encounters with customers. The degree to which they experience these types of encounters can be shaped and supported by managers and supervisors who practice genchi gembutsu – being where the action is – and, as result, are able to provide well-targeted, highly effective support for the work of front line employees, practicing what Lean calls “servant leadership.” (George Friesen, 14:37 MP3).

5 Practices Your Clients Will Love

“If your business relationships are going to work, your clients have to like you. If they feel comfortable with you, you’ll be on solid ground; a good rapport reduces the likelihood that you’ll get into difficult client situations. When you invest in a relationship — any relationship — the value of that relationship increases and it becomes more likely to bear fruit. So, once you’ve found awesome clients who are fond of you and your work, go the extra mile to ensure their loyalty and esteem. Here are a few ideas to get you started.”

What’s Your Excuse for Not Achieving Your Goals?

“An explanation offered as a reason for being excused; a plea offered in extenuation of a fault or for release from an obligation, promise, etc. What’s yours?”

Networking Survival: Tips for Introverts

“Because networking is such a large component of job search, here are tips to master the art of networking in a way that works for my fellow introverts.”

Eight Communication Traps That Foil Innovation

“Innovative ideas, initiatives, products, culture transformations, you name it, have little chance to succeed if they aren’t enabled by smart communications. This includes communication within the core team, broadly in your organization, and with key stakeholders outside the organization. Here are eight traps to avoid as you innovate.”

Interview (Not So) Common Sense

“Most of the time candidates make the same mistakes, usually without even realizing what they’re doing is a problem, or realizing that they are creating a negative impression. Remember, right from the start, you’re being evaluated. Often, issues are minor or subtle, but why create an issue when it’s not necessary?! Here are some observations to consider before your next interview…”

6 Things You Should Never Reveal on Facebook

The six things you should never put on Facebook.

How I Learned the Hard Way That Aging Technology Is Expensive

“There is a temptation to hang on to the old, especially in tough times. But the reality is that technologies have life cycles, and sometimes the costs toward the end of a system’s life can be shocking.”

Spam Clock Tallies Junk on the Internet

“Search firm warns that spammers have turned their attention from e-mail to bogus Web pages.”

Do not dwell in the past, do not dream of the future, concentrate the mind on the present moment.” – Buddha

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard has held various Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Articles - Email

You must be logged in to post a comment Login