Workforce Development News – Jan. 10, 2011

By on January 10, 2011

New Podcast Now Online – Lean Retailing: A Total Focus on the Customer

Success in the retail marketplace depends on the quality of interactions that take place on the floor between sales associates and customers. We’ll present examples of sales associate interactions and behaviors with customers that build sales as well as kill sales. Lean thinking and Lean work processes can dramatically improve the quality of these interactions. (George Friesen, 17:11 MP3)
http://www.stlcc.edu/Podcasts/business-training/Total-Focus-on-the-Customer.html

What It Takes to Be a Great Employer

“Engagement has come to signify some blend of an employee’s commitment, passion, focus, motivation, morale and job satisfaction. It’s what every company wants, but few get. So what most influences employee engagement?”
http://blogs.hbr.org/schwartz/2011/01/what-it-takes-to-be-a-great-em.html

The 25 Weirdest Interview Questions of 2010

“Glassdoor, a job-posting and community site for job-seekers, has compiled a list of the oddest interview questions of 2010. They combed through 80,000 interview questions shared by job candidates on its site to find the wackiest queries.”
http://www.bnet.com/blog/business-research/the-25-weirdest-interview-questions-of-2010/520

7 Things to Do When You Start Your New Job

“After all the hard work and effort, you finely landed the job. What are you going to do now? As you are entering the new job, here are seven things to do immediately.”
http://www.careerrocketeer.com/2010/12/7-things-to-do-when-you-start-your-new-job.html

The Best Way to Use the Last Five Minutes of Your Day

“We rarely take the time to pause, breathe, and think about what’s working and what’s not. There’s just too much to do and no time to reflect. Take a brief pause at the end of the day to consider what worked and what didn’t.”
http://blogs.hbr.org/bregman/2011/01/the-best-way-to-use-the-last-f.html

3 New Resume Techniques to Jump-Start Your Job Search

“Now’s the time to start incorporating creative ideas into your resume that will capture the hiring manager’s attention.”
http://www.careerrocketeer.com/2010/12/3-new-resume-techniques-to-jump-start-your-job-search.html

Why E-Learning is So Effective

“E-learning is hot. And for good reason. If done right, it can produce great results by decreasing costs and improving performance. Also, unlike a one-time classroom session, the e-learning course is available for others. This includes the static elearning course as well as any ongoing conversations in networked communities. Understanding elearning’s value helps you make the best decisions about when and why to use it.”
http://www.articulate.com/rapid-elearning/why-e-learning-is-so-effective/

14 Biggest Scams Now

“Lists of 2010’s top scams are worth hanging onto since none of them is likely to disappear in 2011. Some are novel, but most are golden oldies — time-tested rip-offs with a new twist that cruelly capitalizes on people’s current financial distress. So here are scams that most bedeviled consumers in 2010 and, which, if we’re not alert, are likely to rip us off in 2011 — if we don’t take steps to avoid them:”
http://moneywatch.bnet.com/saving-money/blog/consumer-reporter/how-to-avoid-the-new-years-top-scams/848/

A person who never made a mistake never tried anything new.” – Albert Einstein

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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