Workforce Development News – Feb. 14, 2011

By on February 14, 2011

This Is What Extreme Customer Service Looks Like

“We’ve learned that obsessing about margins and man hours isn’t the only way to make it in business today. By following the simple rule of ‘do almost anything for the customer and the numbers will sort themselves out’ we found a business model that has allowed us to thrive, even during the recession.”

Hire for Attitude, Train for Skill

“One of the biggest challenges is to fill the ranks with executives and front-line employees whose personal values are in sync with the values that make the organization tick. As a result, they believe that character counts for more than credentials. You can’t create something special, distinctive, and compelling in the marketplace unless you build something special, distinctive, compelling in the workplace.”

Scientifically Proven Ways to Be Happier

“Noting that inquiries into money and happiness have found surprisingly few correlations between the two, these researchers set out to look at the way people spend their time and how that affects happiness. Here are five guidelines they say anyone can use to increase their happiness.”

Are YOU Career Lazy?

“Try some career growth. Fall in love with your work.”

Tips and Tricks On How To Become a Presentation Ninja

“Making a great presentation is not easy. It’s something that requires hard work, thought and practice. A presentation is a performance. A performance that (if it’s a good presentation) delivers a clear message to a specific target audience. Creating a great presentation can be done in 3 phases:”

Download This Free Graphing Calculator for Your Windows PC

Microsoft Mathematics 4.0 can help you visualize and see mathematical concepts as you’ve never seen them before. This free downloadable graphing calculator plots in 2D and 3D, provides step-by-step equation solving, has useful tools to help students with math and science studies, and explains fundamental concepts. There are both 32-bit and 64-bit versions supporting Windows XP and above.

It’s also available as an add-in for Word and OneNote:

Every Presentation Should Tell a Story

“The human brain organizes everything into stories, because that’s how we understand the meaning and context of everything around us. Because of this, the best sales presentations always tell a story – that means following these three rules:”

Blackboard Launches Free Web-Based Course Platform

“The system, CourseSites, is an online platform that enables faculty members in K-12 and higher education to set up Web-based class sites where they can post course materials, communicate with students, encourage collaboration, monitor performance, and manage grades. A user can build any number of Web-based course sites with the program but can only have five available to students at any one time.” The contents of the course are transferable to a full Blackboard installation, so this can be considered a good way to learn how to use Blackboard, or prototype a new Blackboard course, without the need to setup a development account on the College’s production system.

CourseSites site:

Global Aging and the Crisis of the 2020s

“Global aging is likely to have a profound effect on economic growth, living standards, and the shape of the world order. The risk of social and political upheaval could grow throughout the developing world—even as the developed world’s capacity to deal with such threats declines. Yet, if the developed world seems destined to see its geopolitical stature diminish, there is one partial but important exception to the trend: the United States. Demography suggests America will play as important a role in shaping the world order in this century as it did in the last.” Contributed by Paul Meesey.

History of Valentine’s Day

“Every February 14, across the United States and in other places around the world, candy, flowers and gifts are exchanged between loved ones, all in the name of St. Valentine. But who is this mysterious saint, and where did these traditions come from? Find out about the history of this centuries-old holiday, from ancient Roman rituals to the customs of Victorian England.”

There are no traffic jams along the extra mile.” – Roger Staubach

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard has held various Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Articles - Email

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