When the Going Gets Tough, the Tough Get Going!

By on January 15, 2009
Make The Right Decision

It is no secret that we are living in tough times right now. In this volatile economy, individuals and companies are being forced to make difficult decisions. In tough times, making the “right” business decisions becomes essential since there is literally no room for making wrong decisions.

Our Research business unit can help you make these and other key decisions. We will collect, analyze and report on meaningful data needed to make critical business decisions. In other words, we will help you get going!

By examining your company’s external and internal business environments we can provide productive insights about the operation of your organization. Research can be thought of as a mirror of your business environment that can provide your business with the needed perspectives to make the very best decisions.

Why should you invest in research in these tough times?

  • To provide critical insights on identifying, developing and maximizing an organization’s biggest performance asset — its people
  • To define and utilize objective criterion to successfully match candidates to key positions-from entry level to executive leadership
  • To provide an understanding of customer needs that will lead to productive action
  • To identify and target training and development needs that maximize impact of limited resources through professional needs analysis
  • To deliver the right training to the right people at the right time
  • To provide the needed insights to minimize “guess work” in major business decisions.

Using standardized processes, the professionals in our Research business unit can help you get going. Contact us with your tough business decision to make or a research question.

What Does Research Offer?

Rather than a “one size fits all” approach, our Research Business Unit works with key stakeholders to develop customized and legally defensible selection and assessment processes for our clients. Our Research services are grouped into three areas: Insight, Employee Surveys and Performance-Based Selection.


Insight is a systematic and quantitative process for identifying and documenting the roles and responsibilities of employees. It provides valid documentation to support numerous organizational initiatives such as training, hiring, promotion, recruitment and strategic planning.

Employee Surveys

We differentiate ourselves from the rest of the survey marketplace by enlisting the talents of individuals who are not only trained in survey design but also in the statistical analysis and interpretation of survey data. A sampling of our survey capabilities include:

  • Employee satisfaction and attitude surveys
  • Training effectiveness surveys
  • 360 degree feedback surveys
  • Internal customer satisfaction surveys

Our survey delivery process, both Internet and paper-based, offers you the reliability and confidentiality needed to ensure accurate responses. Our clients have realized survey response rates of over 80%.

Performance-Based Selection

Performance-Based Selection is a blueprint program for identifying, selecting and retaining the best people through the use of quantifiable and objective methods. Our expertise in selection system design includes:

  • Cognitive Abilities Assessment
  • Skills Assessment
  • Behavioral Styles Assessment
  • Personality Assessment
  • Assessment Center Exercises
  • Structured and Behavioral Interview Guide Development

To learn more, contact Lou Gerst.

About Lou Gerst

Lou is the Practice Leader for Strategic Talent Development with the Workforce Solutions Group of St. Louis Community College.

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